To start with I would like to welcome you to our new blog / newsletter / way to waste time and still justify it as work. The plan is every week or two I will post a new article about something to do with organ building in general and control systems specifically, this may be information about products Classic has, the virtues of choosing one thing over another, or advice about trouble shooting and tech support.
Perhaps I should start with introducing myself. My name is Cathy Ingram, I've been working at Classic Organ Works as an Applications Engineer since April 1997, although at that time my last name was Breadner, hey things change in almost 20 years. I completed a Bachelor of Music from Queen's University in 1993. While at Queen's I had my first experience of technology and how it can relate to music when I took courses in Science and Technology for Musicians, Audio Technology, and Sonology. After graduating I soon discovered that unless you were planning on being a professional musician or a music teacher, there wasn't a whole lot of work. So, I went back to school and studied Electronics Engineering Technology at DeVry Institute of Technology, I started working at Classic before I graduated.
As an Applications Engineer I am the first and sometimes the only point of contact a builder will have with our company, except of course for Mary who sends out the invoices. I am with you from the beginning, when you first contact us not knowing much about out systems, through nailing down the specs and doing the job, to the inevitable updates when the organist or organ committee wants to change something.
When we were first talking about me doing this blog, Attila (another App Eng) asked if it was going to be an advice column on tech support. I don't know how much of an Agony Aunt I am, but I encourage people to ask questions. I'll either tell you the answer, tell you I don't know the answer, or tell you it's none of your business. If you have any topics you would like covered or even if you have a submission for a post, please let me know. If you have problems or complaints, let me know too, I can't fix your problem if I don't know about it.
Above: Our office / shop in Markham (Google Street View)